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ABIOMED® Collaborative Care

On-site, on-call and online clinical support ensure quality and help you to achieve the best possible outcome for the patient.

24/7 Clinical Support

On-Site

Our field-based, in-hospital support teams have clinical expertise in hemodynamic support and provide you with on-site assistance from the cath lab, operating room or intensive care unit (ICU).

On-Call

Contact the 24/7 ABIOMED Clinical Support Center (CSC) at 1-800-422-8666 for patient management expertise to help you achieve the best possible patient outcomes.

Online

An ever-expanding library of remote learning and training opportunities for medical providers is available through HeartRecovery.com and the Impella App.

Your On-Call Resource for Clinical and Technical Support

Contact the ABIOMED Clinical Support Center (CSC) at 1-800-422-8666 for patient management expertise to help you achieve the best possible patient outcomes.

Our dedicated and skilled clinical team is available to assist with technical and clinical support, ICU check-in, troubleshooting device and console overview and best practice consulting.

We are committed to helping you obtain reimbursement for Abiomed’s platform of products.

On-Demand Courses

Explore a full curriculum of on-demand courses for health care providers of all experience levels. Take the next step in your professional education journey and gain access to training and clinical best practices in an effort to improve patient outcomes.

Explore the Impella® App

Abiomed's Clinical Care App provides key resources health care professionals can access pre- and post-procedure at the point of care.

Impella Connect®

Secure, cloud-based, remote display of Impella status

Frequently Asked Questions

 

Changing the Purge Cassette and Fluid Bag

This quick skills video demonstrates the procedure for changing the purge cassette and fluid bag using the Automated Impella Controller (AIC).

 

Transporting a Patient on Impella™ Heart Pump Support

Learn about Impella heart pumps and how to transport patients, monitor pump position and troubleshoot during patient transport.

 

Assessing Impella™ Heart Pump Position with Echocardiography

Echocardiography for assessing Impella position—a discussion with Clinical Support Specialist Michael Galvin, RDCS.

Impella Connect Safety Information

Intended Use

Impella Connect is intended to be used to enable remote viewing of the AIC’s user interface by clinicians and by trained Abiomed personnel who assist clinicians with troubleshooting AIC alarms or other issues. Impella Connect transfers the video stream from the AIC (via the VGA output) to a cloud-based remote viewing portal. Communication between the AIC and Impella Connect is one-way (AIC to Impella Connect), and the streamed video is limited to Impella device operating parameters and alarm messages with no patient identifiable information. Impella Connect is powered directly by the AIC.

Precautions

The Impella Connect is not intended to provide real-time information for monitoring patient status on the AIC.

During use of the Impella Connect, there will be a delay between when an image appears on the AIC screen and when it is displayed at a remote viewing location.

The Impella Connect is not a source of patient alarms, nor is its use intended as a replacement for monitoring the AIC’s alarms.

During use of the Impella Connect, receipt of the displayed controller information is not confirmed by the AIC, nor is the delivery of the displayed AIC information to the authorized remote users guaranteed.

Impella Connect is not designed for use during transport.

When Impella Connect is configured to use the hospital’s secured Wi-Fi network, signal quality and strength is dependent on the hospital’s Wi-Fi.

When Impella Connect is configured to use the hospital’s secured Wi-Fi network, connection may be lost in physical locations of low Wi-Fi signal.

No modification of this equipment is permitted.

Radiated and conducted electromagnetic interference can affect the performance of the Impella Connect, causing a temporary loss of connectivity. To clear interference, either increase the distance between system components and the EMI source or turn off the EMI source. Any electromagnetic interference related to the Impella Connect will have no impact on any of the AIC functional specifications Impella Connect®– Indication & safety info

Portable and mobile RF communications equipment can affect medical electrical equipment.

During use, no USB devices should be inserted.

When in use, the Ethernet cables connecting the Impella Connect to the wall could represent a tripping hazard and should be placed where foot traffic is minimal.

Keep excess cabling on the cable wrap when not needed.

Disconnect, when in use, the Ethernet cables from the wall outlet before moving the AIC.

Impella Connect is not interpretive.

Impella Connect is not intended to control or interact with any drugs.

In addition to the information above, there are other WARNINGS and PRECAUTIONS associated with Impella devices. Visit http://www.abiomed.com/important-safety-information to learn more.

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